This procedure aims to establish clear and identified information channels suitable for guaranteeing the reception, analysis and processing of complaints, reports and suggestions (generally "reports") from students receiving the Department's services, and to define the procedures and activities necessary for their correct management by the structures involved.
The procedure for receiving, analyzing and processing complaints, reports and suggestions (generally "reports") is inspired by the Anvur Guidelines on the management of reports.
Report : indication of a disservice that requires the active intervention of the course of study or department on problems of which the user has had direct experience, but which involve a wider community.
Complaint : expression of dissatisfaction by users to complain about the lack or poor performance of a function within the University's competence (administration, teaching, research). It constitutes an opportunity to improve the quality of services.
Suggestion : proposal to improve existing services or introduce new services.
Students are required to send reports only from their Unimore mailbox to the address didattica.fim@unimore.it .
The Department guarantees the absolute confidentiality and anonymity of the reporting persons, whose identity is not disclosed, without prejudice to legal obligations and the protection of the Department's rights.
The response is communicated to the student via email.
In case of objective impossibility of resolving the problem, the response must justify the causes.